Refund policy
Last updated: October 10, 2026
Each Faded Lore T-Shirt and Sweatshirt is printed to order. Please review the product details and size guide before purchasing. If there is a problem with your order, we are here to help.
Damaged, defective or incorrect items
Contact support@fadedlore.com within 30 days of delivery if your item arrives damaged, has a printing defect, or is different from the item, size or color you ordered. Include your order number, a description of the issue and clear photos of the item and, where relevant, its packaging.
For confirmed defects, damage or fulfillment errors, you can choose:
- A free replacement of the same item, including shipping; or
- A refund of the amount actually paid for the affected item after discounts, plus its proportionate share of the original shipping charge.
If the entire order is affected, we refund the full original shipping charge. If shipping was free, there is no shipping charge to refund. If we require a return for an approved issue, we will cover the return shipping cost and provide instructions. Please do not send anything back without contacting us first, and do not use the sender address on your package as a return address unless we instruct you to.
Change of mind and sizing
Because our products are made to order, we do not accept returns or exchanges for change of mind, fit preference, or a size or color selected incorrectly by the customer, except where required by applicable law. If we sent a different size or color from your order, it is covered above.
Bundle refunds
Refunds for affected bundle items are based on the amount actually paid for those items after the bundle discount. For confirmed defects, damage or fulfillment errors, we do not remove the discount from the items you keep.
Lost or missing packages
If tracking has not updated for 10 business days, or shows delivered but you cannot find the package, contact us as soon as possible, preferably within 30 days of the estimated delivery date. For a missing delivered package, check the delivery location, household members, neighbors and your local post office. You can contact us while these checks are underway.
We will investigate with the carrier. A tracking delay alone does not confirm a loss, and a delivered scan alone does not resolve a missing-package claim. If the package is confirmed lost in transit or misdelivered, we will offer a free replacement or a refund.
Incorrect or incomplete addresses
Please check your address at checkout and contact us immediately if it needs correcting. Changes may not be possible once production or shipping has started. If a package is returned because of an incorrect or incomplete address entered at checkout, we will confirm the corrected address and any reshipping cost with you before arranging reshipment. If the address error was ours, we will cover the correction.
Order changes and cancellations
Orders may enter production shortly after purchase. Contact us as soon as possible, ideally within 2 hours of placing your order, with your order number and requested change or cancellation. Requests are not guaranteed, even within this time. Once production has started, we generally cannot change or cancel an order. Approved cancellations before production receive a full refund to the original payment method. This does not affect your rights for defective goods or under applicable law.
Response and refund timing
We aim to respond within 1 business day, Monday through Friday excluding US holidays. Approved refunds are processed promptly to your original payment method, and we will send confirmation. Funds usually appear within 5–10 business days after processing, depending on your bank or payment provider.
Nothing in this policy limits your rights under applicable consumer protection laws. For shipping estimates and holiday updates, see our Shipping Policy.